Privacy policy

Privacy Policy

Last Updated: August 27, 2026

 

At [IS FABRICS], we respect the privacy of our customers and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, and protect customer information when you visit our website or place an order for our ladies clothing products.

1. Information We Collect

When you place an order on our website, we may collect the following information:

 

  • Full Name

  • Mobile/Phone Number

  • Delivery Address

  • City and postal code, if required

  • Order details, including products, sizes, colors, quantities, and order amount

  • Cash on Delivery (COD) information

  • Order confirmation details

  • Any other information you provide to us when contacting our customer support

2. How We Use Your Information

We collect and use your information only for business and order-related purposes, including:

 

  • Processing your order

  • Confirming your order

  • Contacting you by phone, SMS, WhatsApp, or other communication methods regarding your order

  • Verifying your Cash on Delivery order

  • Preparing and dispatching your products

  • Providing your name, phone number, and delivery address to the courier company for delivery

  • Handling returns, exchanges, cancellations, or complaints

  • Providing customer support

  • Preventing fake, fraudulent, or unauthorized orders

  • Improving our website and customer service

3. Cash on Delivery Orders

For Cash on Delivery orders, we may contact you through phone, SMS, WhatsApp, or other available communication methods to confirm your order before dispatch.

 

If an order cannot be confirmed, we may delay or cancel the order to prevent fraudulent or unwanted deliveries.

4. Sharing Customer Information

We do not sell, rent, or trade your personal information to third parties.

 

We may share the information necessary to complete your order with trusted service providers, such as:

 

  • Courier and delivery companies

  • Shipping partners

  • Website and technology service providers

  • Customer support service providers

 

For example, your name, phone number, and delivery address may be provided to the courier company so that your order can be delivered to you.

 

We may also disclose information when required by applicable law or a lawful government or legal request.

5. Protection of Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

 

However, no online system or method of electronic storage can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember customer preferences, understand website usage, and provide a better shopping experience.

 

You may disable cookies through your browser settings, although some features of the website may not work properly.

7. Customer Information Retention

We may keep your customer and order information for as long as reasonably necessary for order processing, customer service, returns and exchanges, business records, fraud prevention, dispute resolution, and legal requirements.

 

When information is no longer required, we may delete or securely dispose of it where appropriate.

8. Your Privacy

You may contact us if you want to:

 

  • Know what personal information we have about you

  • Correct incorrect information

  • Request deletion of your information where applicable

  • Ask questions about how we use your information

  • Request that we stop sending promotional messages

 

Please contact us using the contact details provided below.

9. Promotional Messages

If you have provided your contact information and agreed to receive promotional communications, we may contact you about new products, discounts, sales, or special offers.

 

You can request to stop receiving promotional messages at any time.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

 

Business Name: [IS FABRICS]
Phone / WhatsApp: [03168715078]
Email: [isfabrics31@gmail.com]
Website: [Your Website]
Address: [Multan,Pakistan]